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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Daicel products

The group "New Technologies" offers for review the products of the plant Daicel: immobilized columns, columns with normal, reversed phase, chiral, stationary phases crown ether, anion-exchange chiral stationary phases, ligand-exchange, polymethacrylate chiral, stationary phases, chiral columns, accessories, etc.
  • Immobilized HPLC speakers Daicel
    Immobilized HPLC speakers
    CHIRALPAK.IA-3 and others.
  • Columns with normal HPLC phase Daicel
    Columns with normal HPLC phase
    CHIRALPAK AZ-H and others.
  • Reverse Phase HPLC speakers Daicel
    Reverse Phase HPLC speakers
    CHIRALPAK AY-3R and others.
  • Chiral HPLC columns based on proteins Daicel
    Chiral HPLC columns based on proteins
    CHIRALPAK HSA et al.
  • Chiral speakers with crown ether Daicel
    Chiral speakers with crown ether
    CROWNPAK CR(-) and others.
  • Anion exchange chiral columns Daicel
    Anion exchange chiral columns
    CHIRALPAK QD-AX and others.
  • Ligand-exchange, polymethacrylate columns Daicel
    Ligand-exchange, polymethacrylate columns
    CHIRALPAK MA(+) and others.
  • Chiral SFC speakers Daicel
    Chiral SFC speakers
    CHIRALPAK IA/SFC, etc.
  • Accessories Daicel
    Accessories
    Jacket, etc.

NEW TECHNOLOGIES GROUP

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